FAQ

What is your return and exchange policy?

Items can be returned within 14 days of receipt for either a refund or exchange. To initiate a return, please reach out to our support team. Customers are responsible for return shipping costs.

What are your shipping options and costs?

We provide free standard shipping on all orders. Delivery typically takes 8–13 business days, depending on the destination. Express shipping is available for an additional fee.

How long will delivery take?

Delivery times vary depending on location and our logistics partners. Most orders arrive within 8–13 business days.

Can I track my order?

Yes, once an order has been processed and shipped, a tracking number will be provided. Order updates can be viewed through our tracking portal.

What if I receive a damaged or incorrect item?

If an item arrives damaged or incorrect, please contact support immediately with a description and photos. A replacement will be arranged at no extra cost.

Do you provide free shipping?

Yes, all orders qualify for free shipping.

Which payment methods are accepted?

We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro), PayPal, Apple Pay, Google Pay, and other secure payment methods.

Are there any discounts or promotional offers?

We periodically run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay informed.

How do I know if an item is available?

Our website displays live stock updates. If a product is available for purchase, it is in stock. In rare cases of inventory discrepancies, customers will be notified promptly.

How do I choose the right size?

Each product page features a detailed size guide to assist in selecting the best fit. If additional guidance is needed, our customer support team is available to help.

Do you offer warranties or guarantees?

We stand behind the quality of our products. If any issues arise, please contact our support team, and we will work to resolve them as quickly as possible.

Can I cancel my order?

Orders can be canceled within 12 hours of placement. After this timeframe, cancellation may not be possible as processing may have begun. To request a cancellation, please contact support as soon as possible.

Do you have a physical store?

We operate exclusively online and do not have physical retail locations.

Are my payment details secure?

Yes, we use advanced encryption and security protocols to ensure that all payment details remain confidential and protected.

Do you offer gift wrapping or gift cards?

At this time, gift wrapping and gift card services are not available.